Files:<br><a href='.'>.</a><br><a href='..'>..</a><br><a href='2007-03-01.last_months_resolution_rates.png'>2007-03-01.last_months_resolution_rates.png</a><br><a href='2007-02-01.last_months_resolution_rates.jpg'>2007-02-01.last_months_resolution_rates.jpg</a><br><a href='2007-02-01.open_vs_closed_6_months.jpg'>2007-02-01.open_vs_closed_6_months.jpg</a><br><a href='2007-04-01.OPEN_CLOSED.csv'>2007-04-01.OPEN_CLOSED.csv</a><br><a href='2007-04-01.open_vs_closed_6_months.png'>2007-04-01.open_vs_closed_6_months.png</a><br><a href='index.php'>index.php</a><br><a href='2007-03-01.open_vs_closed_6_months.png'>2007-03-01.open_vs_closed_6_months.png</a><br><a href='2007-02-01.two_month_report.jpg'>2007-02-01.two_month_report.jpg</a><br><a href='2007-03-01.two_month_report.png'>2007-03-01.two_month_report.png</a><br><a href='2007-03-01.two_month_30_day_res_rate.csv'>2007-03-01.two_month_30_day_res_rate.csv</a><br><a href='2007-05-01.OPEN_CLOSED.cvs'>2007-05-01.OPEN_CLOSED.cvs</a><br><a href='2007-05-01.open_Vs_closed_6_months.png'>2007-05-01.open_Vs_closed_6_months.png</a><br><a href='2007-03-01.OPEN_CLOSED.csv'>2007-03-01.OPEN_CLOSED.csv</a><br><a href='2007-03-01.last_month_resolution_rate_by_week.csv'>2007-03-01.last_month_resolution_rate_by_week.csv</a><br><a href='2007-05-01.two_month_report.png'>2007-05-01.two_month_report.png</a><br><a href='2007-05-01.two_month_30_day_res_rate.csv'>2007-05-01.two_month_30_day_res_rate.csv</a><br><a href='2007-06-01.OPEN_CLOSED.cvs'>2007-06-01.OPEN_CLOSED.cvs</a><br><a href='2007-05-01.last_months_resolution_rates.png'>2007-05-01.last_months_resolution_rates.png</a><br><a href='2007-05-01.last_month_resolution_rate_by_week.csv'>2007-05-01.last_month_resolution_rate_by_week.csv</a><br><a href='2007-06-01.open_vs_closed_6_months.png'>2007-06-01.open_vs_closed_6_months.png</a><br><a href='2007-06-01.two_month_30_day_res_rate.csv'>2007-06-01.two_month_30_day_res_rate.csv</a><br><a href='2007-06-01.two_month_report.png'>2007-06-01.two_month_report.png</a><br><a href='2007-06-01.last_month_resolution_rate_by_week.csv'>2007-06-01.last_month_resolution_rate_by_week.csv</a><br><a href='2007-06-01.last_months_resolution_rates.png'>2007-06-01.last_months_resolution_rates.png</a><br><a href='2007-08-01.OPEN_CLOSED.csv'>2007-08-01.OPEN_CLOSED.csv</a><br><a href='2007-08-01.two_month_30_day_res_rate.csv'>2007-08-01.two_month_30_day_res_rate.csv</a><br><a href='2007-08-01.two_month_report.png'>2007-08-01.two_month_report.png</a><br><a href='2007-08-01.last_month_resolution_rate_by_week.csv'>2007-08-01.last_month_resolution_rate_by_week.csv</a><br><a href='2007-08-01.last_months_resolution_rates.png'>2007-08-01.last_months_resolution_rates.png</a><br><a href='2007-08-01.open_vs_closed_6_months.png'>2007-08-01.open_vs_closed_6_months.png</a><br><a href='2007-09-01.OPEN_CLOSED.csv'>2007-09-01.OPEN_CLOSED.csv</a><br><a href='2007-09-01.last_month_resolution_rate_by_week.csv'>2007-09-01.last_month_resolution_rate_by_week.csv</a><br><a href='2007-09-01.last_months_resolution_rates.png'>2007-09-01.last_months_resolution_rates.png</a><br><a href='2007-09-01.open_vs_closed_6_months.png'>2007-09-01.open_vs_closed_6_months.png</a><br><a href='2007-09-01.two_month_30_day_res_rate.csv'>2007-09-01.two_month_30_day_res_rate.csv</a><br><a href='2007-09-01.two_month_report.png'>2007-09-01.two_month_report.png</a><br><a href='2007-09-01.open_tickets_by_customer_impact.png'>2007-09-01.open_tickets_by_customer_impact.png</a><br><a href='2007-10-01.open_tickets_by_customer_impact.png'>2007-10-01.open_tickets_by_customer_impact.png</a><br><a href='2007-10-01.last_month_resolution_rate_by_week.csv'>2007-10-01.last_month_resolution_rate_by_week.csv</a><br><a href='2007-10-01.OPEN_CLOSED.csv'>2007-10-01.OPEN_CLOSED.csv</a><br><a href='2007-10-01.last_months_resolution_rates.png'>2007-10-01.last_months_resolution_rates.png</a><br><a href='2007-10-01.open_vs_closed_6_months.png'>2007-10-01.open_vs_closed_6_months.png</a><br><a href='2007-10-01.two_month_30_day_res_rate.csv'>2007-10-01.two_month_30_day_res_rate.csv</a><br><a href='2007-10-01.two_month_report.png'>2007-10-01.two_month_report.png</a><br><a href='2007-10-01.last_month_received_vs_closed.csv'>2007-10-01.last_month_received_vs_closed.csv</a><br><a href='2007-10-01.last_month_received_vs_closed.png'>2007-10-01.last_month_received_vs_closed.png</a><br><a href='2007-11-08.open_vs_closed_6_months.csv'>2007-11-08.open_vs_closed_6_months.csv</a><br><a href='2007-11-08.open_vs_closed_6_months.png'>2007-11-08.open_vs_closed_6_months.png</a><br><a href='2007-11-08.six_months_resolution_rates.jpg'>2007-11-08.six_months_resolution_rates.jpg</a><br><a href='2007-11-08.OPEN_CLOSED.csv'>2007-11-08.OPEN_CLOSED.csv</a><br><a href='2007-11-08.age_of_open_tickets.html'>2007-11-08.age_of_open_tickets.html</a><br><a href='2007-11-01.open_tickets_by_customer_impact.png'>2007-11-01.open_tickets_by_customer_impact.png</a><br><a href='2007-12-01.OPEN_CLOSED.csv'>2007-12-01.OPEN_CLOSED.csv</a><br><a href='2007-12-01.age_of_open_tickets.html'>2007-12-01.age_of_open_tickets.html</a><br><a href='2007-12-01.open_vs_closed_6_months.csv'>2007-12-01.open_vs_closed_6_months.csv</a><br><a href='2007-12-01.open_vs_closed_6_months.png'>2007-12-01.open_vs_closed_6_months.png</a><br><a href='2007-12-01.six_months_resolution_rates.jpg'>2007-12-01.six_months_resolution_rates.jpg</a><br><a href='2007-08-01.open_tickets_by_customer_impact.png'>2007-08-01.open_tickets_by_customer_impact.png</a><br><a href='2007-12-01.open_tickets_by_customer_impact.png'>2007-12-01.open_tickets_by_customer_impact.png</a><br><a href='2008-02-01.OPEN_CLOSED.csv'>2008-02-01.OPEN_CLOSED.csv</a><br><a href='2008-02-01.age_of_open_tickets.html'>2008-02-01.age_of_open_tickets.html</a><br><a href='2008-02-01.open_vs_closed_6_months.csv'>2008-02-01.open_vs_closed_6_months.csv</a><br><a href='2008-02-01.open_vs_closed_6_months.png'>2008-02-01.open_vs_closed_6_months.png</a><br><a href='2008-02-01.six_months_resolution_rates.jpg'>2008-02-01.six_months_resolution_rates.jpg</a><br><a href='2008-02-01.open_tickets_by_customer_impact.png'>2008-02-01.open_tickets_by_customer_impact.png</a><br><a href='2008-03-01.OPEN_CLOSED.csv'>2008-03-01.OPEN_CLOSED.csv</a><br><a href='2008-03-01.age_of_open_tickets.html'>2008-03-01.age_of_open_tickets.html</a><br><a href='2008-03-01.open_vs_closed_6_months.csv'>2008-03-01.open_vs_closed_6_months.csv</a><br><a href='2008-03-01.open_vs_closed_6_months.png'>2008-03-01.open_vs_closed_6_months.png</a><br><a href='2008-03-01.six_months_resolution_rates.jpg'>2008-03-01.six_months_resolution_rates.jpg</a><br><a href='2008-03-01.open_tickets_by_customer_impact.png'>2008-03-01.open_tickets_by_customer_impact.png</a><br><a href='2008-04-01.OPEN_CLOSED.csv'>2008-04-01.OPEN_CLOSED.csv</a><br><a href='2008-04-01.age_of_open_tickets.html'>2008-04-01.age_of_open_tickets.html</a><br><a href='2008-04-01.open_vs_closed_6_months.csv'>2008-04-01.open_vs_closed_6_months.csv</a><br><a href='2008-04-01.open_vs_closed_6_months.png'>2008-04-01.open_vs_closed_6_months.png</a><br><a href='2008-04-01.six_months_resolution_rates.jpg'>2008-04-01.six_months_resolution_rates.jpg</a><br><a href='2008-04-01.open_tickets_by_customer_impact.png'>2008-04-01.open_tickets_by_customer_impact.png</a><br><a href='2008-05-01.OPEN_CLOSED.csv'>2008-05-01.OPEN_CLOSED.csv</a><br><a href='2008-05-01.age_of_open_tickets.html'>2008-05-01.age_of_open_tickets.html</a><br><a href='2008-05-01.open_vs_closed_6_months.csv'>2008-05-01.open_vs_closed_6_months.csv</a><br><a href='2008-05-01.open_vs_closed_6_months.png'>2008-05-01.open_vs_closed_6_months.png</a><br><a href='2008-05-01.six_months_resolution_rates.jpg'>2008-05-01.six_months_resolution_rates.jpg</a><br><a href='2008-05-01.open_tickets_by_customer_impact.png'>2008-05-01.open_tickets_by_customer_impact.png</a><br><a href='2008-06-01.OPEN_CLOSED.csv'>2008-06-01.OPEN_CLOSED.csv</a><br><a href='2008-06-01.age_of_open_tickets.html'>2008-06-01.age_of_open_tickets.html</a><br><a href='2008-07-01.OPEN_CLOSED.csv'>2008-07-01.OPEN_CLOSED.csv</a><br><a href='2008-06-01.open_vs_closed_6_months.csv'>2008-06-01.open_vs_closed_6_months.csv</a><br><a href='2008-06-01.open_vs_closed_6_months.png'>2008-06-01.open_vs_closed_6_months.png</a><br><a href='2008-06-01.six_months_resolution_rates.jpg'>2008-06-01.six_months_resolution_rates.jpg</a><br><a href='2008-06-01.open_tickets_by_customer_impact.png'>2008-06-01.open_tickets_by_customer_impact.png</a><br><a href='2008-07-01.age_of_open_tickets.html'>2008-07-01.age_of_open_tickets.html</a><br><a href='2008-07-01.open_vs_closed_6_months.csv'>2008-07-01.open_vs_closed_6_months.csv</a><br><a href='2008-07-01.open_vs_closed_6_months.png'>2008-07-01.open_vs_closed_6_months.png</a><br><a href='2008-07-01.six_months_resolution_rates.jpg'>2008-07-01.six_months_resolution_rates.jpg</a><br><a href='2008-07-01.open_tickets_by_customer_impact.png'>2008-07-01.open_tickets_by_customer_impact.png</a><br><a href='2008-08-01.OPEN_CLOSED.csv'>2008-08-01.OPEN_CLOSED.csv</a><br><a href='2008-08-01.age_of_open_tickets.html'>2008-08-01.age_of_open_tickets.html</a><br><a href='2008-08-01.open_vs_closed_6_months.csv'>2008-08-01.open_vs_closed_6_months.csv</a><br><a href='2008-08-01.open_vs_closed_6_months.png'>2008-08-01.open_vs_closed_6_months.png</a><br><a href='2008-08-01.six_months_resolution_rates.jpg'>2008-08-01.six_months_resolution_rates.jpg</a><br><a href='2008-08-01.open_tickets_by_customer_impact.png'>2008-08-01.open_tickets_by_customer_impact.png</a><br><a href='2008-09-01.OPEN_CLOSED.csv'>2008-09-01.OPEN_CLOSED.csv</a><br><a href='2008-09-01.age_of_open_tickets.html'>2008-09-01.age_of_open_tickets.html</a><br><a href='2008-09-01.open_vs_closed_6_months.csv'>2008-09-01.open_vs_closed_6_months.csv</a><br><a href='2008-09-01.open_vs_closed_6_months.png'>2008-09-01.open_vs_closed_6_months.png</a><br><a href='2008-09-01.six_months_resolution_rates.jpg'>2008-09-01.six_months_resolution_rates.jpg</a><br><a href='2008-09-01.open_tickets_by_customer_impact.png'>2008-09-01.open_tickets_by_customer_impact.png</a><br><a href='2008-10-01.OPEN_CLOSED.csv'>2008-10-01.OPEN_CLOSED.csv</a><br><a href='2008-10-01.age_of_open_tickets.html'>2008-10-01.age_of_open_tickets.html</a><br><a href='2008-10-01.open_vs_closed_6_months.csv'>2008-10-01.open_vs_closed_6_months.csv</a><br><a href='2008-10-01.open_vs_closed_6_months.png'>2008-10-01.open_vs_closed_6_months.png</a><br><a href='2008-10-01.six_months_resolution_rates.jpg'>2008-10-01.six_months_resolution_rates.jpg</a><br><a href='2008-10-01.open_tickets_by_customer_impact.png'>2008-10-01.open_tickets_by_customer_impact.png</a><br><a href='2008-12-01.OPEN_CLOSED.csv'>2008-12-01.OPEN_CLOSED.csv</a><br><a href='2008-12-01.age_of_open_tickets.html'>2008-12-01.age_of_open_tickets.html</a><br><a href='2008-12-01.open_vs_closed_6_months.csv'>2008-12-01.open_vs_closed_6_months.csv</a><br><a href='2008-12-01.open_vs_closed_6_months.png'>2008-12-01.open_vs_closed_6_months.png</a><br><a href='2008-12-01.six_months_resolution_rates.jpg'>2008-12-01.six_months_resolution_rates.jpg</a><br><a href='2008-12-01.open_tickets_by_customer_impact.png'>2008-12-01.open_tickets_by_customer_impact.png</a><br><a href='2009-01-01.OPEN_CLOSED.csv'>2009-01-01.OPEN_CLOSED.csv</a><br><a href='2009-01-01.open_vs_closed_6_months.csv'>2009-01-01.open_vs_closed_6_months.csv</a><br><a href='2009-01-01.open_vs_closed_6_months.png'>2009-01-01.open_vs_closed_6_months.png</a><br><a href='2009-01-01.six_months_resolution_rates.jpg'>2009-01-01.six_months_resolution_rates.jpg</a><br><a href='2009-01-01.open_tickets_by_customer_impact.png'>2009-01-01.open_tickets_by_customer_impact.png</a><br><a href='2009-03-01.OPEN_CLOSED.csv'>2009-03-01.OPEN_CLOSED.csv</a><br><a href='2009-03-01.age_of_open_tickets.html'>2009-03-01.age_of_open_tickets.html</a><br><a href='2009-03-01.open_vs_closed_6_months.csv'>2009-03-01.open_vs_closed_6_months.csv</a><br><a href='2009-03-01.open_vs_closed_6_months.png'>2009-03-01.open_vs_closed_6_months.png</a><br><a href='2009-03-01.six_months_resolution_rates.jpg'>2009-03-01.six_months_resolution_rates.jpg</a><br><a href='2009-03-01.open_tickets_by_customer_impact.png'>2009-03-01.open_tickets_by_customer_impact.png</a><br><a href='2009-04-01.OPEN_CLOSED.csv'>2009-04-01.OPEN_CLOSED.csv</a><br><a href='2009-04-01.age_of_open_tickets.html'>2009-04-01.age_of_open_tickets.html</a><br><a href='2009-04-01.open_vs_closed_6_months.csv'>2009-04-01.open_vs_closed_6_months.csv</a><br><a href='2009-04-01.open_vs_closed_6_months.png'>2009-04-01.open_vs_closed_6_months.png</a><br><a href='2009-04-01.six_months_resolution_rates.jpg'>2009-04-01.six_months_resolution_rates.jpg</a><br><a href='2009-04-01.open_tickets_by_customer_impact.png'>2009-04-01.open_tickets_by_customer_impact.png</a><br><a href='2009-05-01.OPEN_CLOSED.csv'>2009-05-01.OPEN_CLOSED.csv</a><br><a href='2009-05-01.age_of_open_tickets.html'>2009-05-01.age_of_open_tickets.html</a><br><a href='2009-05-01.open_vs_closed_6_months.csv'>2009-05-01.open_vs_closed_6_months.csv</a><br><a href='2009-05-01.open_vs_closed_6_months.png'>2009-05-01.open_vs_closed_6_months.png</a><br><a href='2009-05-01.six_months_resolution_rates.jpg'>2009-05-01.six_months_resolution_rates.jpg</a><br><a href='2009-05-01.open_tickets_by_customer_impact.png'>2009-05-01.open_tickets_by_customer_impact.png</a><br><a href='2009-06-01.OPEN_CLOSED.csv'>2009-06-01.OPEN_CLOSED.csv</a><br><a href='2009-06-01.age_of_open_tickets.html'>2009-06-01.age_of_open_tickets.html</a><br><a href='2009-06-01.open_vs_closed_6_months.png'>2009-06-01.open_vs_closed_6_months.png</a><br><a href='2009-06-01.six_months_resolution_rates.jpg'>2009-06-01.six_months_resolution_rates.jpg</a><br><a href='2009-06-01.open_tickets_by_customer_impact.png'>2009-06-01.open_tickets_by_customer_impact.png</a><br><a href='2009-07-01.OPEN_CLOSED.csv'>2009-07-01.OPEN_CLOSED.csv</a><br><a href='2009-07-01.open_vs_closed_6_months.csv'>2009-07-01.open_vs_closed_6_months.csv</a><br><a href='2009-07-01.open_vs_closed_6_months.png'>2009-07-01.open_vs_closed_6_months.png</a><br><a href='2009-07-01.six_months_resolution_rates.jpg'>2009-07-01.six_months_resolution_rates.jpg</a><br><a href='2009-07-01.open_tickets_by_customer_impact.png'>2009-07-01.open_tickets_by_customer_impact.png</a><br><a href='2009-08-01.OPEN_CLOSED.csv'>2009-08-01.OPEN_CLOSED.csv</a><br><a href='2009-08-01.age_of_open_tickets.html'>2009-08-01.age_of_open_tickets.html</a><br><a href='2009-08-01.open_vs_closed_6_months.csv'>2009-08-01.open_vs_closed_6_months.csv</a><br><a href='2009-08-01.open_vs_closed_6_months.png'>2009-08-01.open_vs_closed_6_months.png</a><br><a href='2009-08-01.six_months_resolution_rates.jpg'>2009-08-01.six_months_resolution_rates.jpg</a><br><a href='2009-08-01.open_tickets_by_customer_impact.png'>2009-08-01.open_tickets_by_customer_impact.png</a><br><a href='2009-09-01.OPEN_CLOSED.csv'>2009-09-01.OPEN_CLOSED.csv</a><br><a href='2009-09-01.age_of_open_tickets.html'>2009-09-01.age_of_open_tickets.html</a><br><a href='2009-09-01.open_vs_closed_6_months.csv'>2009-09-01.open_vs_closed_6_months.csv</a><br><a href='2009-09-01.open_vs_closed_6_months.png'>2009-09-01.open_vs_closed_6_months.png</a><br><a href='2009-09-01.six_months_resolution_rates.jpg'>2009-09-01.six_months_resolution_rates.jpg</a><br><a href='2009-09-01.open_tickets_by_customer_impact.png'>2009-09-01.open_tickets_by_customer_impact.png</a><br><a href='2009-10-01.OPEN_CLOSED.csv'>2009-10-01.OPEN_CLOSED.csv</a><br><a href='2009-10-01.age_of_open_tickets.html'>2009-10-01.age_of_open_tickets.html</a><br><a href='2009-10-01.open_vs_closed_6_months.csv'>2009-10-01.open_vs_closed_6_months.csv</a><br><a href='2009-10-01.open_vs_closed_6_months.png'>2009-10-01.open_vs_closed_6_months.png</a><br><a href='2009-10-01.six_months_resolution_rates.jpg'>2009-10-01.six_months_resolution_rates.jpg</a><br><a href='2009-11-01.OPEN_CLOSED.csv'>2009-11-01.OPEN_CLOSED.csv</a><br><a href='2009-11-01.age_of_open_tickets.html'>2009-11-01.age_of_open_tickets.html</a><br><a href='2009-11-01.open_vs_closed_6_months.csv'>2009-11-01.open_vs_closed_6_months.csv</a><br><a href='2009-11-01.open_vs_closed_6_months.png'>2009-11-01.open_vs_closed_6_months.png</a><br><a href='2009-11-01.six_months_resolution_rates.jpg'>2009-11-01.six_months_resolution_rates.jpg</a><br><a href='2009-11-01.open_tickets_by_customer_impact.png'>2009-11-01.open_tickets_by_customer_impact.png</a><br>